Privacy Policy

Overview

This Privacy Policy outlines the methods and principles by which Mxpert collects, uses, maintains, protects, and discloses personal information gathered from users of our website, https://mxpert.ai (the “Site”), and through our services, including SMS communications. At Mxpert, we are dedicated to safeguarding the privacy and security of our users’ information. We understand the importance of privacy in the digital age and are committed to transparent practices that support a secure and trustworthy environment for all our visitors and customers. This policy applies to all information collected through our Site and any related services, sales, marketing, or events. We aim to ensure that your engagement with Mxpert is not only rewarding and personalized but also fully respectful of your privacy expectations.

Information We Collect

Personal Information:

• Identifying Information: We collect your name, email address, phone number, and if you make a purchase, your billing and shipping address.
• Payment Information: Payment details, including credit card numbers, are collected and processed securely to complete transactions.
• Device Information: Automatically collected information about the device you use to access our Site includes your IP address, browser type, browser version, unique device identifiers, and other diagnostic data.
• Service Information: Details about your vehicle, service history, and preferences related to our offerings.
• Other Information: Any additional information you voluntarily provide when interacting with our AI Service Advisor or customer support team.

How We Use Your Information

The information we collect is utilized for various purposes:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our services.
• To detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events we offer.

SMS Communications and Consent

We may collect and use your personal information to send you SMS messages, including promotional offers and service-related notifications, only if you have provided explicit consent.

Verbal Opt-In Process

• Consent is obtained verbally during interactions with our AI Service Advisor or customer service representatives.
• During the conversation, you are informed about:
  1. The purpose of the messages (e.g., oil change reminders, promotional offers).
  2. The frequency of messages (e.g., occasional updates, no more than 4 messages per month).
  3. Your ability to opt out at any time by replying STOP.
• After this explanation, you are asked to confirm your consent by responding with ‘Yes’ or similar affirmative language.

Data Collection and Usage

• When you consent to receive SMS messages, we collect your phone number and may associate it with your name and service history.
• This information is used solely for delivering relevant SMS communications and is not shared with third parties for marketing purposes.

Opt-Out Mechanism

• You can opt out of receiving SMS messages at any time by replying “STOP” to any of our messages.
• Upon receiving your opt-out request, we will promptly process it and cease further messages.

Data Security

• We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

• You have the right to access, correct, or delete your personal information related to SMS communications. To exercise these rights, please contact us at hello@getmxpert.com.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database, accessible only by those authorized with special access rights to such systems, and are required to keep the information confidential.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@getmxpert.com.